Metropolitan Police begin to clear DBS backlog

The process for enhanced DBS checks involves a review by local police forces in the area in which the applicant is residing during the application stage. However there have been serious delays to applications within the Metropolitan Police area.

The DBS backlog reached an unprecedented peak this spring, where applications going to the Met were taking much longer than their 60 day service level target.

The Met – which handles 12% of applications nationally is now making progress to clear a backlog of 80,000 applications. They blamed a sharp increase in applications over the past two years and difficulty in recruiting and retaining the staff required to process them. They have hired extra staff and temporarily moved 58 non-front line or retired officers to assist.

The DBS are working very closely with the Met to help improve performance, but the level of applications in progress means it will take them some time to resolve the issue. It is predicted that by the end of October, the backlog will be cleared.

The DBS have now stated that if you have an application in progress with the Met, and it has reached 60 days, it will be automatically escalated. But, the MET are dealing with applications in date order because of the backlog.

Coming Soon! Welsh Language DBS applications…

To meet the growing demand for a Welsh language online DBS application interface, are working with our in-house translators to develop this new service.

Whilst Welsh language paper applications have been available for some time are excited to offer a speedier online service to those wishing to apply in the medium of Welsh.
A number of Welsh speaking applications expressed a desire to have the same opportunity to use an online application system in their preferred language. have become increasingly aware of this need and are excited to launch the new service this Autumn.

“I am looking forward to being able to offer this service to many of our Welsh speaking applicants. Meeting language needs is an essential element of good quality service and high professional standards.” DBS Advisor, Sarah Harding

“Yr wyf yn edrych ymlaen at allu cynnig y gwasanaeth hwn i lawer o’n hymgeiswyr sy’n siarad Cymraeg. Mae diwallu anghenion ieithyddol yn elfen hanfodol i wasanaeth o ansawdd da a safonau proffesiynol uchel.” DBS Advisor, Sarah Harding

There are over 350,000 Welsh speakers is across the UK, many of which working in regulated sectors that require DBS disclosures.

An update on the launch of this new service is coming soon… Launches Annual Quality Assurance Survey have launched their first annual quality assurance survey. Since celebrating their one year anniversary and expanding the business by entering new markets, the online DBS disclosure provider decided it was the right opportunity to review their services.

The company have seen huge growth over the past year, and wanted to ensure that the quality of service remains of a high standard. The team are now delighted to launch their first official quality assurance review to assess how satisfied clients are with their service. The information will enable the team to establish what they do well so they may continue doing it, and importantly in what areas they may need to improve. Kate Williams, Online DBS Advisor said of the planned survey ‘Overall our clients have been really satisfied with our service, but we are always looking for ways exceed our clients expectations’.

If you haven’t had an opportunity to complete the survey – visit the link provided to help support the team…


Happy 1st Birthday!

It has been one year since the launch of, creating a tailored disclosure service for businesses throughout Wales and England. We have expanded our business by entering new markets including the NHS, leisure industry, care and education sectors and we look to expand this even more over the next few years. has increased business growth by an impressive 4300% since its launch and we were delighted to be named as ‘Compliance Team of the Year’ at the Women in Compliance awards in London earlier this year.

Kate Williams, DBS Advisor for comments

It’s fantastic how much we have grown over the last year. It has seen us introduce more products such as Route 2 ID checks for DBS applications and Adverse Credit Checks. Our growth plans for the next 12-18 months include, providing Basic DBS Checks from January 2017 and building a vetting package for businesses which will include CV checks and references.

Find out what our clients are saying about our service, or call our office on 029 2060 2356.

Welsh Recruiter Named ‘Team of the Year’ at International Awards

Team of the yearLeading Welsh recruitment and training experts New Directions were last night announced as ‘Compliance Team of the Year’ at a ceremony in London.

The Women in Compliance award, presented by the BBC’s Louise Minchin heralds serious ambition from the firm. In 2014 the award was won by leading telecoms operation Orange and in 2015 internet search engine giants Google.

The awards celebrate the achievements of female compliance professionals and the success of the compliance industry through diversity, recognising and rewarding the outstanding contribution that women make every day in the world of business.

Speaking about the award Leah Seltzer, Group Head of Compliance and Quality Assurance for New Directions said ‘words cannot express how delighted we are to receive this award. To be shortlisted was an absolute honour; to win the award with such tough competition was out of this world’.

New Directions faced competition from Accenture, Carlson Wagonlit Travel, Freshfields Bruckhaus Deringer, GE-SBI Card, Monsanto, NFU Mutual, Williams Lea and Yorkshire Water.

This comes as the third award New Directions have won so far this year. Ruth Dalton, Group Head of Communications and Marketing for the business added ‘our teams work ridiculously hard to ensure that we provide the best services to our customers. We want them to be recognised, and this particular award does just that. In terms of motivation for the team, to be celebrated alongside Google and Orange is just fantastic’.

The Welsh business provides recruitment and training services to the education, care, pharmaceutical and commercial sectors. In 2015 the Compliance Team launched an online product for organisations to apply for criminal record checks –, this and the appointment of Wales first dedicated Safeguarding Officer has contributed to team success at the awards.

The team will also be represented in April at the Cardiff Regional Awards where they are finalists in the ‘Recruitment Agency of the Year’ category.

DBS Advice for GP Surgery Staff

Knowing what level of check is required for your staff can be tricky so we have put together an easy to follow guide for you.

GP Practices have many employees with different job roles and not all of these job roles are eligible for enhanced DBS checks.

The Disclosure and Barring Service state that only employees in a regulated activity job role are entitled to have an enhanced check completed, so what does this mean for GP Surgery staff?

Clinical staff (GPs, nurses, healthcare assistants)

Basic guidance states that clinical staff require a DBS check.

GPs have criminal records checks completed as part of their ‘Performers List’ checks. In some cases, practices may use these checks rather than obtaining an additional DBS check when the GP begins working for the practice. In such cases, the practice must be able to provide sufficient evidence of seeking appropriate assurances from the NHS that a check has been undertaken.

Clinical staff will be performing a regulated activity with children, adults or both. They will be entitled to enhanced checks with barred list checks as a result.

‘Provision of Health Care’ is defined as someone working in a regulated healthcare profession, or someone acting under the direction or supervision of a regulated healthcare professional. Some examples include doctors, nurses, healthcare assistants and physiotherapists.  Health Care roles can involve:

  • Physical care, mental health care and palliative care
  • Diagnostic tests and investigative procedures
  • Non-medical procedures such as taking blood (blood donations) and cosmetic surgery

Non-clinical staff

There is no general requirement that non-clinical staff (such as those working on reception or administrative staff) must have a DBS check, it depends on their responsibilities.

Staff in GP surgeries or dental practices who do NOT provide health care (for example, medical receptionist) is NOT classified as regulated activity – a standard level DBS check will be sufficient.

There are however some exceptions: If a non-clinical staff member also has other responsibilities within their role such as chaperoning, they are eligible for an Enhanced DBS check, because they will be performing a regulated activity.

Please note:  This information for guidance only and should not be considered a substitute for legal advice. It is the responsibility of the employer/recruiting organisation to determine if eligibility exists in line with the current legislation. to speak at Recruitment International event

A leading recruitment conference is to feature on its panel to offer compliance and legal expertise to industry professionals.

Leah Seltzer, Head of Quality and Compliance at the digital DBS service, will join fellow legal and compliance experts in London for the Recruitment International Compliance event.
Recruitment industry legislation is becoming more and more complex for recruiters and legal action could be the result if not followed. The panel will provide advice and opinions to attendees, drawing on their own knowledge and experience.

The event takes place on Tuesday 8th March at 33 Old Broad Street, London, EC2N 1HW and is encouraging those across the industry to attend.
Leah, who has been at New Directions since 2006, which includes says:

“When legislation is continually changing in our industry, it is important to have a strategy in place to implement safeguards and ensure our business is compliant. I am looking forward to the opportunity to meet and speak alongside business enhancing service providers in the industry” offers a tailored disclosure service for any type of organisation, whether professional or voluntary, public or private sector, with the capacity to process high volumes of disclosure checks on behalf of your organisation. gives to those in need this Christmas

PresentsChristmas 2015 has been a time for giving at, with the digital disclosure team pledging funds and delivering gifts to children in poverty or care across the UK. helped to successfully raise hundreds throughout the festive season, through weekly dress down days, a Christmas jumper appeal for Text Santa, appeals for elderly in the community and the Mr X campaign that helped over 100 children.

The Mr X Christmas appeal is a South Wales run charity that gives people the opportunity to buy a Christmas present for a disadvantaged child. The team helped buy, organise and deliver the presents to the charity, which will provide the gifts to the children on Christmas day.

Speaking about the success of the drive, Online DBS advisor Kate Williams said,

“We are absolutely thrilled to be involved with charities like the Mr X Christmas Appeal again this year. All the staff bought a present for their allocated child, where we get to know their name and age. The team love getting involved and we hope to beat our record next year and support even more disadvantaged children”

On Friday 18 December, the team also cladded up in their best Christmas knit to raise £41.70 through Text Santa for Macmillan, Make a Wish, Save the Children and NSPCC.

At the start of December, £55 was raised as the team dressed down for a local event held by Mary Immaculate High School for Senior Citizens within the community lonely during the Christmas holidays. Held every year, the appeal provides Christmas dinner and gifts to the elderly. reach national compliance final

DSC_6295webOur leading compliance team behind has been given the nod for a national accolade at the Women In Compliance Awards final, set for London in March 2016. has been shortlisted for the award to celebrate the achievements of female compliance professionals and the success of the compliance industry through diversity, recognising and rewarding the outstanding contribution that women make every day in the world of business.

Leah Seltzer, Head of Compliance comments ‘our team was absolutely overjoyed to have been nominated for this award; to be shortlisted against such strong competition is just wonderful. This year has been one of complete innovation and growth for our team. From the launch of our online criminal record checking service to the addition of new colleagues who have only strengthened our offer, we have grown considerably’. provides a tailored disclosure service for any type of, organisation, whether professional or voluntary, public or private sector, with the capacity to process high volumes of disclosure checks on behalf of your organisation.

Jeff Tune, Chairman for the organisation said of the shortlisting ‘Our Compliance team have introduced such robust processes since their inception back in 2008. Our organisation can always assure those businesses that we work within of 100% diligence in the pursuit for the safeguarding of their workforce. This shortlisting is absolute testament to the hard work of the entire team’.

The team will now have to wait until the awards ceremony held in London on March 17th 2016 to hear of their fate. They are shortlisted alongside eight other organisations such as NFU Mutual and Yorkshire Water.

Recruitment Group Launches Robust Criminal Records Checking Service

Leading recruitment and training provider, New Directions, has introduced a new corporate brand and logo –; created specifically for their tailored disclosure service that has provided organisations with criminal record checks for over 10 years.

The rebrand reflects the growth of the group and the growing changes in legislation across the UK. The business has created a bespoke online system which has been developed in-house is managed by their internal product development team.

The team say that the new system delivers a complete start-to-finish process for applications which ensures they stay in complete control with any future changes or enhancements relating to Disclosure and Barring Service (DBS) application procedures.

Kate Williams, DBS Advisor for comments ‘realising the need and demand for an integrated online DBS system and being able to evolve and develop the idea into a finished product has been such a great experience.

We wanted to create a system based on ease of use and accessibility for all users. From using similar systems before, we were able to have clear views on what we liked and what we felt we could improve on to ensure that we had a product that would serve and exceed the needs of our business and bring us sprinting into the 21st century’.

New Directions has been an umbrella organisation for the Disclosure and Barring Service (DBS) since 2002. has been given approval by both the Disclosure and Barring Service and the Ministry of Justice as a rigorous and safe system for employers and organisations to use to obtain appropriate criminal record checks.

Kate continues ‘We soon realised that the service we had would be just as advantageous to an external market as it was to ourselves. We saw such a great increase in the speed and fluidity of our recruitment processes and knew that many more organisations from across all sectors would benefit from this also. I am really looking forward to seeing our system capabilities grow to ensure we are going above and beyond the needs of our external clients as well as our own’.

With the launch of the online service comes a new independent branding from the business. Leah Seltzer, Head of Compliance for the group who helped lead the project says ‘the brand is a step away from our traditional themes. Although the group’s core functionality is recruitment and training – we wanted to distinguish this service as a stand-alone service. We hope that the look and feel of the brand appeals to all business community sectors’.