How to spot a fraudulent DBS provider

Sadly, over the last year, OnlineDBS have seen a dramatic increase in the number of applicants contacting us who have been misled by fraudulent DBS providers.

Unfortunately, as the demand for DBS checks increases, so does the risk of encountering an untrusted DBS provider. As a result, it’s imperative you are vigilant when looking for a DBS provider, whether you’re an individual looking for a Basic DBS check or an employer looking for an Umbrella Body. Failure to do this could result in you paying substantial amounts for a DBS check that will never be processed.

As a trusted DBS provider with over 15 years’ experience, OnlineDBS are here to share our top tips on recognising a fraudulent DBS provider.

Check the GOV.UK site

All trusted DBS providers will be listed on the DBS’ Umbrella Body directory. Before choosing your provider, make sure you check they’re listed on the directory first.

As a trusted DBS provider, OnlineDBS are listed on the DBS’ directory.

Check their accreditation

If a company is a registered Umbrella Body, they normally list their accreditation on their website to highlight this, which allows you to easily identify their affiliation with the DBS and other regulatory bodies.

Also, don’t be nervous to discuss their accreditation with them – they should be proud of their achievements.

On our OnlineDBS website, we clearly highlight our accreditation at the bottom of each screen and discuss our long-term partnership with the DBS in our FAQs , to reflect our reliability and experience in this field.

Are they contactable?

Another tell-tale sign of a fraudulent DBS provider is their contact information – do they have a contact number that’s for their location? Or do they only have a contact form that you’ve still not received a response from?

We display our contact details at the bottom of each page of our website, along with our Contact Us page, to ensure you can easily contact our team of friendly advisors.


Take a look at how much you are being charged. From the 1st October, a Basic DBS Check will cost £23, Standard DBS Check £23 and Enhanced DBS Check £40. Umbrella companies will then add an admin fee on to this to process the checks for the applicants or organisations.

From our experience, the people we have spoken to who have fallen victim to fraudulent sites have paid over the odds for the checks. Generally, you should not expect to pay more than £65 for your DBS checks.

Where possible, pay by Credit Card when making online purchases. This gives you added legal protection if you purchase goods that are not supplied or not up to standard. This is generally for purchases of over £100 up to £30,000, but the credit card company has equal liability with the seller if there is a problem.

Safer Jobs

OnlineDBS have partnered with SAFERjobs, a non-profit, joint industry and law enforcement organisation designed to support job seekers, agency staff, and contractors with any suspected fraud, malpractice, breach of legislation, or poor experience they may encounter.

The SAFERjobs Website will clearly show their partners and this should be a guide for you when making purchasing decisions for DBS checks and any other recruitment decisions. View our profile at SAFERjobs.

Making time for these few extra steps only costs a few minutes of your day, but could save you from being deceived by fraudulent DBS providers.

If you’re looking for a reliable Umbrella Body to process your DBS applications, register with OnlineDBS. We offer a full range of DBS and vetting services to suit your needs.

If you’re an individual looking to process your Basic DBS check, get started today with OnlineDBS for just £41.